"Recognizing the importance of the security of electronic payments, EveryPay is a licensed Payment Institution by the Bank of Greece (decision no. 280/3 / 23-7-2018 Government Gazette B 3010 / 25-7-2018), and manages data securely card payment transactions, in accordance with the regulatory framework of the card security management standard. Everypay is certified according to the PCIDSS security standard. All Everypay services are provided through secure connections with 256 bit SSL certificates. EveryPay also supports 3D Secure, an additional security feature for VISA, MasterCard, Maestro, Diners & Discover cards. The Payer will then have to enter his personal secret code, in order to successfully complete the transaction »" Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23 -7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the PCI DSS compliance standards. All Everypay services are made through secure connections with 256bit SSL certificates EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA, MasterCard, Maestro, Diners & Discover.The Payer then has to enter his personal secret code to complete the transaction successfully ”.
Returns / Changes Policy
Return execution You can make the return within 15 days from the moment of receiving the order. Insure the returned product and place it in a box well packed, Notify ACS for a RETURN of product to the following address FRANCIS STORES Kavadatos Frangiskos Metamorfoseos 28, 55131, Kalamaria, Thessaloniki For any questions do not hesitate to call us at 698
The website www.francis-shoes.gr is an online commercial store selling products and services via the Internet (hereinafter referred to as the online store or website) created and operated by the company with the distinctive title FRANCIS STORES, based in Kalamaria, 28 Metamorfoseos , 55131 and is legally represented, with Α.Φ.Μ. 050368367, Δ.Ο.Υ. Kalamarias, contact email email@example.com, service line of the online store: 6985028851, (hereinafter the COMPANY for the sake of brevity). The following terms and conditions will apply to the use of the online store with the brand francis-shoes.gr which is located at www.e-shop.gr.
Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether he is limited to visiting only the store or places and orders and sells products and services) shall be deemed to agree and unconditionally accept the following terms herein, without exception. If a user does not agree with these terms, then he must responsibly refrain from visiting, using the website as well as from any transaction or use of the services of the online store. General terms The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes to inform consumers of any change through the pages of this electronic store. Contracts through the online store are drawn up in the Greek language. Information provided & Products The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the ID of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence. Limitation of Liability
The COMPANY in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the unavailability and in this case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "exactly as they are". In no case is the COMPANY liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may a visitor to the online store or a third party due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or from any non- permitted third party interventions in products and / or services and / or information available through it. Transfer of risk In contracts in which the supplier delivers the goods to the consumer, the risk of loss or damage to the goods is transferred to the consumer when he or a third party designated by the consumer and different from the carrier has acquired physical possession of the goods. goods. However, the risk is transferred to the consumer upon delivery to the carrier, if the carrier has been instructed by the consumer to transport the goods and this option has not been offered by the supplier, without prejudice to the consumer's rights vis-.-Vis the carrier. Copyright All Content of the Online Store, including Distinctive Titles, Trademarks, Images, Graphic, Photographs, Drawings, Texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and insignia that are listed and describe the online store with the trademark e-shop.gr or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case provide a license or right to use them by third parties. User Responsibility The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and business ethics. It is obliged not to use the online store with the trademark francis-shoes.gr for: 1. sending, publishing, sending by e-mail or transmission by other means of any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or to any third party or infringes on the confidentiality or confidentiality of any person's information 2. sending, publishing, e-mailing or otherwise transmitting any content that offends users' morals, social values, minority, etc. 3. sending, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by a confidentiality agreement), 4. sending, publishing, emailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind; 5. sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip it operation of any computer software or hardware, 6. intentional or unintentional infringement applicable law or regulations; 7. harassment of third parties in any way; 8. collection or storage of personal data about other users. Limited license francis-shoes.gr, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents of its elements. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: (1) you must retain all copies of the Website and its components, all copyright and other proprietary notices, and (2 you may not modify the website and its elements in any way or reproduce or present them in public, or distribute or otherwise use the website and its elements for any public or commercial purpose, unless otherwise permitted by present. Links to the website www.francis-shoes.gr The links that are included in the online store, lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, companies, etc. λ.π. These related websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link contained in a related website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor / customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts the content their.
Your legal rights
The COMPANY supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily. Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for returning defective or non-defective products. Returns of Products due to delivery error In all cases in which other than the sold items are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY the customer returns the products for inspection and verification of error. In this case the costs return of the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the way of return proposed by the company is observed. Returns of defective products In case the item is found to have a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following applies: Ÿ The guarantee is provided for for a limited period of time as stated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible with an additional charge following a new agreement with the customer. Ÿ The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect found later by delivery and packaging does not exist or also if the product packaging was received by distributors upon delivery of the item the product packaging is not required. . The return of the products will be done either with personal and means of transport of the COMPANY or by courier, or in one of the stores maintained by the COMPANY with the distinctive title "Francis Stores" nationwide. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product. Ÿ After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check. Ÿ If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or value for the replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY. Ÿ In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract drawn up with the customer without the relevant responsibility of the COMPANY most. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the company's network. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer. Ÿ In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer. Returns of products deemed defective upon delivery (DOA) Returns of products deemed defective upon delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies: Ÿ The product is received and checked to determine the defect reported by the CUSTOMER. Ÿ Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want replacement, will The return of the money of the initial purchase to the customer is made. The return of the money is done in the same way as the initial payment of the customer to the COMPANY was made. Ÿ In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract drawn up with the customer without the relevant responsibility of the COMPANY most. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the company's network. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer. Απο Shipping costs both for the return of the products to the COMPANY and for the return to the CUSTOMER of the replaced product are borne by the COMPANY. Ÿ In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer. Ÿ In the case of air conditioners, it is required to be preceded by a visit from the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the fault of the appliance, so that the product is considered defective upon delivery (DOA). Return of non-defective products - Right of unjustified withdrawal from the customer The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from delivery (when these are products) and in fact when there are many products in the same order from the delivery of the last one, while when there is an obligation to deliver products at regular intervals from the delivery of the first one. The withdrawal is made under the following conditions: αυτή This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition it received it, with all its parts, the forms that the accompany its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. Ÿ The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. . The consumer must return the product / products (s) within 14 days from the day he notified the company of his request for withdrawal, in accordance with the terms of this paragraph. . Following the withdrawal statement, the COMPANY is obliged to return the price received within 14 days from the receipt of the products. Παρά Delivery costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. . The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed with each provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer. . The customer is responsible to compensate the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the order of 20% -30%. THE COMPANY is entitled to agree with the customer its compensation and with mutual netting. Ÿ In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. Ÿ
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer. Exceptions to withdrawal There can be no withdrawal in σεις service contracts after the full provision of the service, if the execution began with the prior explicit consent of the customer and his acknowledgment that he will lose the right of withdrawal once the contract has been fully executed by the Ÿ products which are not eligible for return, for health or hygiene reasons, and which have been unsealed after delivery, such as personal care items Ÿ supply of goods manufactured to the consumer's specifications or clearly personalized
The declaration of withdrawal is made in writing or electronically with a simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as contact details of the withdrawn. According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure (ADR) is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm
For more information we are always at your disposal either by phone at 6985028851 or by e-mail at firstname.lastname@example.org